Order Process – In order to process your order we will need to have the following:
Customer Satisfaction – We strive to provide the best customer service in the promotional products industry. We want you to be completely satisfied with you(r) order and will make every effort to ensure that every order is a positive experience for you. Our Advantages:
Less than Minimum – We will produce an order of half of the first column price quantity on most items for $63(v) LTM + the first column price (EQP will not apply). Standard lead-times will apply. Items that specifically state MOQ info do not apply. LogoIncluded reserves the right to change the Less than minimum guidelines at any time. Drop at our discretion at our discretion.
Order Change – Once an order is in production any changes to the order may result in additional charges, and additional production time and / or rush charges may be required.
Order Cancellation – After an order is placed in production, cancellation will result in charges for the work completed at the time the order was canceled. Completed orders cannot be canceled.
Production Times – We will provide a virtual proof for approval. For approvals (data and virtual proofs) received before 4PM Eastern Time, production times will begin the following day. For any flash drives requiring a data to be loaded, the data must also be approved before production times will begin.
Data loads – In order to ensure your data load is accurate, we will send a screen shot of the number of files / folders and the total size of the data to be uploaded for your written approval. For liability reasons, we cannot change file names, or add / delete files. The order that files will display in, is a function of individual user preferences and it not something that can be controlled.
Data services include: simple data upload, simple password protection, AES 256 bit encryption software, data lock, CD Partition.
Final Approval - We recommend ordering a preproduction sample $63(v) + unit cost as the best way to ensure that your client is getting exactly what they expect. We will provide an e-proof for final approval on all orders as well where a preproduction sample isn't ordered. The e-proof or preproduction proof is for your protection to make sure that we are printing the item exactly as you want it printed. We are not able to discount or accept a return on an order that is printed correctly according to the approved proof. USB pricing is subject to change until Final Approval of any logo/art, preproduction samples, and any data to be loaded, should the approval fall outside of the stated valid through time on our quote.
When reviewing an e-proof please keep the following in mind. :
Shipping – Shipments are FOB Cumming, GA., unless it is a direct China drop ship. LogoIncluded will ship to 2 addresses at no extra charge. Any additional addresses will incur a drop ship charge per address. Drop shipments direct from China will require a $35 documentation fee if billed on a third party shipper account.
While we will do everything in our power to get your order to it's destination on time, however, once the order is passed to the shipper, we are not responsible for any delays, or failure to deliver on time based on factors beyond our control, which include, but are not limited to: Carrier Delays, Customs Delays, Acts of God, Severe Weather Delays, worker strikes, terrorism, or other unforeseen circumstances. This also includes any additional documents, testing, logo releases, etc. required for delivery of goods outside of the Continental US.
Warranty – LogoIncluded offers a lifetime warranty on USB drives. Warranty on other items varies by item and is listed in the items specs on our website.
Returns – In order to receive an RMA repair, please contact customer service for an RMA number prior to the return of any merchandise. Our receiving department will return shipments without an RMA number.
Custom imprinted items may not be returned for credit. Blank items returned are subject to a 20% restocking fee, or $25 whichever is greater.
LogoIncluded will repair or replace any defective products during the warranty period. Warranty replacements will be replaced with a non-imprinted unit of similar make and capacity. We will make every effort to replace with the exact same item, but this may not always be possible. Repair or replacement is at the sole discretion of LogoIncluded. Shipping costs to LogoIncluded will be the responsibility of the claimant. LogoIncluded will cover return shipping via ground service, or USPS at our discretion. Once units have been returned please allow 2-4 weeks for replacement.
Returns or discounts for items will not be accepted or considered where the item quality didn't meet client expectations. We provide & encourage random samples for clients to evaluate before purchasing in quantity to ensure the items will meet their expectations. If you are unsure that your client will be satisfied with any item, we will provide a preproduction proof for $63(v) + normal unit price prior to production of the order.
Copyright / Trademark Laws – LogoIncluded assumes that any artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders agree not to hold LogoIncluded responsible for any damages, costs and / or expenses arising under these laws as a consequence of our use of said artwork.
Liability Limitation – In the event of a defect in material or workmanship, LogoIncluded will replace the goods, F.O.B. Point of shipment or refund the purchase price for the merchandise at LogoIncluded's sole discretion, provided that the claim is provided in writing and is received within 15 days from the shipment date. LogoIncluded's liability shall not in any event exceed the cost of furnishing a replacement for the defective product.
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